We have placed answers to the most commonly asked questions below. Can’t find what you’re looking for? Contact us via our customer contact form, and a WOLTUX representative will be with you within 1 business day.
ARE YOUR SUIT JACKETS CANVASSED OR FUSED?
All our suit jackets are Half-Canvassed. Visit THE WOLTUX WAY for more details.
ARE YOUR SUITS HAND STITCHED?
Our suits are hand stitched; however, some finishing is done by machine as necessary in parts wherehand-stitching does not provide an advantage to machine use.
HOW DOES YOUR REFERRAL PROGRAM WORK?
We offer three different programs. It is a great opportunity for you to get a FREE Suit by just referring your friends to us and following 5 simple steps. Go to Referral Program Page(Link).
WHAT ARE THE GOLD AND SILVER FABRIC LINES?
Our Gold Line fabric is pure high-quality wool having an 80% plus wool silk blend. Wools natural fibers breathe well and provide you with the best comfort and natural drape.
Our Silver Line fabric is a blend of organic and inorganic fibers having 60% wool blend along with remaining high-end Terry Rayon fibers making the suit much more durable and stronger and yet super soft and comfortable at the same time.
CAN I ORDER A SUIT USING A DIFFERENT FABRIC TYPE?
Absolutely! We can use many different fabrics to produce our suits. If interested, please contact us using our customer contact form and include your email address so that we may contact you.
WHEN WILL I RECEIVE MY SUIT?
You will receive your suit within 3-5 weeks of placing your order.
HOW MUCH DOES SHIPPING COST?
Shipping is FREE on all orders. Once an order is placed the product will be deliver in 3-5 weeks.
CAN I RETURN MY SUIT IF I DON’T LIKE IT?
Our products are made from scratch just for you, so we don’t offer a return policy at this time. However, our team will work with you to provide reasonable accommodations as your satisfaction is our priority.
We would accept returns in certain cases. Please contact us for further inquiry.
WHAT IS THE DIFFERENCE BETWEEN SLIM FIT AND CLASSIC FIT?
Our slim fit suits give a sharper look, while our classic fit suits provide a looser fit. We also offer a muscular fit option for our customers with a muscular body type.
CAN I TRACK MY ORDER?
Yes! We provide tracking details and other order updates to our customers via email.
I HAVE A WEDDING COMING UP, AND I WOULD LIKE TO PLACE A BULK ORDER. CAN I GET A DISCOUNT?
Yes, we offer discounts for group orders. Refer to the discount charts on our suits or feel free to contact us for your own custom-tailored discount package.
CAN I GET A DISCOUNT ON BULK/REPEAT ORDERS?
Yes, we keep track of our order history. Please contact us via our customer contact form for further information.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We use PayPal to authenticate all our financial transactions. When you click ‘Buy Now’ on our checkout page, you will be redirected to pay through PayPal either through your personal PayPal account or using your credit/debit card in guest checkout mode. Guest checkout mode allows you to use your Visa, MasterCard, Discover, or American Express credit or debit cards for payment.
If you would like to use a different payment method, please contact us via our customer contact form and we will work with you to find a payment solution.
WHAT HAPPENS IF MY SUIT DOESN’T FIT ME?
Please check our alteration policy and contact us via our customer contact form or by emailing customer service at firstname.lastname@example.org
HOW DO I MEASURE MYSELF?
We have step-by-step tutorials available on our product pages to walk you through the process of correctly measuring yourself for a suit. We also offer measurement services in select locations. Please contact us if you would like to be measured by a WOLTUX representative. If you prefer a standard sized suit, we offer that option as well.